Frequently Asked Questions


Have A Question?

Take a look at our Frequently Asked Questions and Answers to see if your question and/or concerns are addressed. If not, contact us through our website or just give us a call and we’ll answer your questions to the best of our abilities!



What is the program about?

The uninsured and underinsured people who have insurance, but their deductibles are so high they never meet them, and they are paying full price for medicine. With decades of relationships, partnerships and buying power, we have pooled our resources and are providing the lowest prices on medications in the country.

What do I have to do to get started?

On the website, click subscribe to enroll. Sign up and create your account to obtain your membership card. Call us, we can help you sign up.

Will all prescribed drugs be free; at no cost to me?

Yes, all generic medications on our formulary.

Can I begin using this benefit right after I sign up? Or is there a minimum wait time?

Yes, you can begin using it immediately for Mail Order, and for retail 24 hours after you sign up

How long will it take for me to sign up and become activated?

Signing up is easy, it will only take a few moments to answer required information. Call us, we can help you sign up.

Are my brand name drugs free?

Only your generic medications on the formulary are free with your monthly subscription.

So, brand medication is not available?

Our pharmacists can help determine if there is an equivalent drug to help meet your medical need. Or, you may obtain brand name medications through your retail pharmacy at a contracted cost.

Does this plan have over-the-counter medications and are they also free?

We do offer over the counter medications through mail order at 50% or more off retail prices

Are there any additional costs?

Standard shipping is free. Expedited shipping prices are as follows: Next Day $44.95 2 Day $29.95 3rd day $19.95 Over the counter medications only are $5.99 for shipping.

Can I have multiple addresses for family members?

All family members must live at the same address. Shipping address can change depending upon circumstances.

How do I get my prescription transferred?

Our pharmacist will contact your local pharmacy or physician and have your prescription transferred to us.

What will the quantity be that I will receive as free?

The quantity will be as per the doctor’s order on the prescription. However, there is a maximum qty limit allowed by the program. Charges may occur for maximum quantity limits exceeded.

Do you support 30-day prescriptions? How about 90-day?

Yes, we support 30 day and 90- day prescriptions. The most economical will be a 90-day supply!

Is there a limit to how many prescriptions I can get filled?

There is no limit!

What type of membership card will I receive?

A digital member card will be available from the online portal to download or print after you enroll.

How long before I receive my membership card?

Your card will be available after you enroll.

Where can I go to determine what drugs are available?

Navigate to the menu bar at top and hover over Program Features, click on the “Free Medications List” or call our customer service.

Do I have to contact my doctor?

Our pharmacists will reach out to your doctor to request a new prescription or refill.

How can my doctor contact you?

By phone 855-772-1444, e-scribe (npi#1356814529/ncpdp #36866675) or fax 855-636-5473

Can I use this plan at retail?

Yes, present your membership card to your local pharmacy. Your prescription cost will be at the contractual rate.

Are diabetic drugs covered for free? Meters, test strips?

You will receive a free meter, low- cost testing strips, and lancets.

Can I manage my account online: Change my credit card? Can I cancel online? Can I change addresses?

Call customer service to update your account.

How long will it take for me to receive my order?

It will depend on your shipping preference. If you use standard shipping time is 7-10 days.

Do you have expedited shipping?

Yes, we have expedited shipping: Next Day $44.95 2 Day $29.95 3rd day $19.95.

How long does it take to deliver to rural areas?

Our standard shipping time is 7-10 days. Expedited shipping is faster.

Do you ship to P.O. Boxes?

Yes, we can ship to P.O. Box.

Is tracking information available?

Yes, your delivery courier provides tracking information.

What if my medication is not on the formulary online?

If the medication is not on the formulary, call customer service to see if we can special order the medication. Additionally, our pharmacists can help determine an equivalent drug to help meet your medication need.

What if my shipment is damaged?

If your medication is damaged, give customer service a call and we assist you with the next steps to obtain your medication.

Can you help me sign up, completing the forms?

Yes, contact customer service.

Can I mail my prescription in?

Yes, your prescription can be mailed to America’s Pharmacy Source, Customer Service, 947 W. Waterloo Akron, OH 44314.

Can I sign up for automatic refills?

At this time, we don’t not offer automatic refills, however; we can set you up for SMS text reminders to remind you when your next refill is due.

Get Your Prescription Medications Shipped Right To Your Home!

We have partnered with The United States Post Office to make sure your packages arrive safely and securely. All packages that leave our facility are scanned and tracked through USPS’ state-of-the-art tracking system so that you always know where your package is, until it arrives at your door. Shipping only takes 3-5 business days to almost anywhere in the continental U.S. Rest assured your medications are on their way and are handled with the utmost care.

Have A Question?

Our Customer Service Team is here to help any way they can from looking up medications to educating new customers.

Contact Us

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